Knowledge management is already happening across your organization. It’s just happening in silos
Knowledge management is already happening across your organization.
It’s just happening in silos.
This was one of the most important insights I took away from KM World last year in D.C.
Many functions are building taxonomies.
Many teams are defining hierarchies.
Ontologies are emerging in pockets and various applications across the enterprise.
But the metadata underpinning them - customers, products, locations, suppliers - often lacks consistent, shared definitions.
This wouldnt be a problem if the data only lived in these individual silos of KM, but it doesnt.
It's data being shared widely, for both analytical and operational purposes.
So what do we really have?
Fragmented meaning.
I believe knowledge management is the key to unlocking the latent value trapped in unstructured data - and to governing that data safely as we expose it to AI agents.
And if 2026 truly becomes “the year of the ontology,” as many predict, this issue will only become more urgent.
But here’s the problem.
KM today is largely happening inside functional silos, with limited cross-functional governance and little coordination with enterprise data management.
At the same time, we lack shared governance policies and common definitions for the metadata that spans both structured and unstructured environments - including for our shared master data.
Ironically, we can’t even agree on the terminology for how we capture definitions - controlled vocabularies? data definitions? business glossaries?
We are trying to scale AI without first scaling shared meaning.
So yes - context matters.
But a lack of any cohesive management over the data and processes which help us to understand meaning - and more importantly - integrate that meaning into the systems and processes supporting AI, is a massive problem.
So how do we fix it?
How do data and knowledge leaders converge around shared governance, shared semantics, and shared accountability?
I’d love to hear how others are approaching this.
#knoweldgemanagement #KM #datamanagement | 25 comments on LinkedIn
Knowledge management is already happening across your organization.It’s just happening in silos